Service Unit Manager Agreement Letter

Thank you for being willing to serve as a knowledgeable, positive, and encouraging source of support for the entire service unit and our Council. As a Service Unit Manager, you will partner with Council support staff and the Service Unit Team.
Together we will develop a Service Unit Action Plan. The plan aims to achieve goals and provide stellar service to the fantastic volunteers that step up to make a difference in the lives of Girl Scouts in their community. Your ability to engage others is instrumental in carrying out the team's plan for membership development and delivering a quality Girl Scout experience. As a Service Unit Manager, you will be supported by and work with your identified Council Support Team Members.
This agreement will be completed annually and approved by the Membership Director & Regional Membership Manager based on your demonstrated ability to fulfill the position's responsibilities.
Please read through the description, and complete the form items at the bottom of this page.


Service Unit Managers serve for a term of one year. They are evaluated and reappointed
annually. (At this time there is no limit on the terms that a Service Unit Manager can serve.)


All Girl Scout volunteers must be:
  • 18 years or older
  • Current registered members of Girl Scouts
  • Have a current, eligible background check on file with GCNWI


A Service Unit Manager—or SUM—(and all Service Unit Team members) must:
  • Complete the Service Unit Onboarding session and Service Unit Learning Path (in gsLearn) - and stay current on the assigned supplemental trainings applicable to this role
  • Understand and follow Girl Scout policies and procedures, as defined in GCNWI Volunteer Essentials and Safety Activity Checkpoints
  • Model positive behavior, guided by the Girl Scout Promise and Law and consistent with the Girl Scout
    mission, including, but not limited to:
    • Respecting and promoting diversity, equity, inclusion, and access; seeking support from Council, where applicable
    • Maintaining objectivity and confidentiality in required situations
    • Creating a collaborative team environmen
    • Embracing a problem-solving mindset
  • Currently in good standing as a volunteer in our council
  • Demonstrate excellent verbal, listening, written, organizational, and interpersonal skills

Key Responsibilities

  • Collaborate with the (staff) Regional Membership Manager—or RMM and (volunteer) Service Team (where applicable) to develop an annual SU Plan that focuses on SU goals as set by Council and the Service Team
    • The SU Plan should include an annual SU calendar with monthly (or every other month) leader meetings and other activities (i.e., Council Product Programs: Fall Product and Cookies, trainings, SU events, etc.)
    • Monitor the SU Plan to track SU goals and reports progress toward those goals to the SU
    • Communicate any changes to the SU Plan to the RMM and assigned council staff team
  • Attend regular Council-led SUM meetings (SUMs are asked to attend at least two of the three scheduled meetings in 2023-24)
  • Oversee SU Finances
    • In partnership with the SU Treasurer (where applicable), regularly report on SU funds, including income and expenses
    • Complete the SU Finance Report, due annually by July 30th
  • Lead the SU, acting as support for the volunteers and as a liaison to Council staff
    • Distribute monthly council communication to Service Unit LeadersAppoint, train, manage, and inspire the SU team volunteers
    • Provide Council staff with local support for Girl Scout recruitment
    • Support Council registration and renewal efforts
    • Promote and encourage volunteer recognition and appreciation efforts at the local and Council levels; appoint a SU team member to oversee this process, where applicable
    • Promote the pursuit of the Girl Scout Bronze, Silver, and Gold Awards; support that work, where applicable with informational sessions for Cadette/Senior/Ambassador troops, promoting award projects, celebrating the achievement of these awards at the SU level, etc.
    • Support and promote GSUSA and GSGCNWI policies
    • Represent Girl Scouts in the SU communities
  • Manage conflicts within the SU in a confidential manner, seeking support from Council staff when necessary; request conflict management training for your SU team to prepare them for these situations

Our Commitment

The Girl Scouts of Greater Chicago and Northwest Indiana commits to:
  • Provide support through a comprehensive team of committed council staff
  • Provide a single point of contact to act as your connect you to council resources
  • Provide clear and consistent communication
  • Assist you in developing a Service Unit Team
  • Help develop the vision for your community 
  • Provide training that caters to your learning style (i.e., GSLearn, or in person)
  • Create networking opportunities to broaden your view of council
  • Provide space for you to collaborate with others
  • Provide support in your Service Unit meetings with information and tools necessary to successfully manage your meetings
  • Provide additional optional training to address unique needs (i.e., tools of resilience)
  • Onboard and train new leaders in your community
  • Help recruit and retain girls and adult volunteers in your community
  • A commitment to develop you as a leader and to the development of your team
  • Help create an enjoyable Girl Scout Experience for everyone!

THANK YOU for your commitment for the upcoming 2023-2024 Girl Scout year!

By filling out this form below you are agreeing to be the Service Unit Manager for Oct 1, 2023- Sept 30, 2024
Membership MY 24 *
Terms and Conditions *
Service Unit Manager Signature & Date *
Regional Member Manager Approval Signature
Director of Membership Approval Signature
Once approved by the council staff members you will receive your current year eligibility letter along with a welcome packet. Service Unit Managers will be appointed annually in compliance with Volunteer Essentials.