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We are sorry to hear that your experience with Hanger Clinic did not meet your expectations and appreciate you letting us know. Please fill out the information below and you will be contacted by the appropriate management team member to discuss as soon as possible.
Concern Details:
Please let us know the category of your main concern:
*
Device Delay
Customer Service/Staff Demeanor
Clinical Care / Device Satisfaction
Billing/Insurance
Other
Please select the detail(s) of your concern:
*
Compassion / friendliness of office staff
Helpfulness of office staff
Ease of setting appointment
Office Efficiency
Telephone experience
Wait Time in Office
Follow up communications
Facility location
Facility access
Education on financial responsibility
Insurance processing
Billing service issues
Product Pricing
Timeliness of Refund
Confidence in clinician's skills
Device satisfaction/usefulness
Education on device options
Compassion / friendliness of clinician
Turnaround time of device
Valuable/Quality Time with Clinician
What type of service is your concern regarding:
*
CRO
DM Shoes & Inserts
Lower Limb Orthotics
Lower Limb Prosthetics
Mastectomy
Other
Shoes & Inserts
Spinal
Upper Limb Orthotics
Upper Limb Prosthetics
WalkAide
Scoli
Were scans, molds or measurements taken?
*
Yes
No
Unsure
Please provide details of your concern:
*
Please attach any relevant documentation:
(if necessary)
Patient Details:
Are you the patient or an individual representing the patient:
*
I am the patient
Individual representing the patient
How are you affiliated with the patient?
*
I am a family member
I am the patient
Other
I am with the insurance company
I am with the provider
Your full name:
*
Patient Full Name:
*
Patient DOB:
(MM/DD/YYYY)
*
+
Phone Number:
*
Clinic Details:
Clinic Location
Please include
city/state/street name
Click
HERE
for assistance finding your
Local Clinic
*
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